> ## Documentation Index
> Fetch the complete documentation index at: https://docs.loice.ai/llms.txt
> Use this file to discover all available pages before exploring further.

# Plans and points

> How points work, the free trial, plans, what is charged and what is free, and what happens when you run out.

Every paid action in Loice — the app, the [API](https://docs.loice.ai/billing.md) and the [MCP server](https://docs.loice.ai/mcp-server.md) —
spends **points** from your workspace's balance. One balance, one price list, whatever surface
you use.

> [!NOTE]
>
> This site deliberately states no prices: they can change and this site is static. The current
> price of every action is always under
> [Settings → Billing → Action costs](https://app.loice.ai/settings/account?tab=billing), and every
> paid button in the app shows its cost before you click.

## Free trial

A new workspace starts with no points. To start the trial, an Owner or Admin clicks **Add payment
method and start trial** on the Billing tab — or **Add payment method** in the *Start your free trial* popup that
opens on the first paid action.

* **A 14-day trial with 500 welcome points.** The payment method is added through Stripe, nothing is charged
  today, and the workspace receives its **500 welcome points** at once.
* The trial is the **Lite** plan for 14 days. When it ends, Lite continues at its monthly price
  unless you cancel or change plan.
* During the trial the Billing tab shows a **Free trial** card with the days left, and **Cancel or
  change plan**.
* One trial per workspace, and a card that already started a trial starts no other.
* Welcome points never expire.

## Plans

Choose a plan on the Billing tab, monthly or annually:

| Plan | For |
| - | - |
| **Lite** | Individuals and light use. |
| **Core** | Most teams (*Most popular*). |
| **Pro** | Heavy prospecting. |
| **Custom** | Points volume sized to your team and a dedicated account manager — **Talk to sales**. |

Plans differ only in price, points and support. **Every plan includes** lead search with filters,
email enrichment, email verification on every email we find, bulk CSV enrichment, CSV export, CRM
integration and REST API access (and the MCP server).

* A monthly plan adds its points each month; an annual plan grants the whole year's points up
  front, at a lower price.
* Plan points expire at the next renewal and when the subscription ends, and are spent before
  welcome points.

### Change or cancel

* **Upgrade** — charged now, prorated (*Confirm and pay*), with the new points added today.
* **Downgrade** — scheduled for the end of the period; **Keep …** undoes it.
* **Switch to annual / monthly** — from the plan card.
* **Cancel plan** — nothing more is billed and nothing is refunded; the plan stays active until
  the end of the period, and **Resume plan** undoes it.
* **Manage subscription** opens the Stripe customer portal: your card and **invoices**.

## Your balance

The Billing tab's balance card shows the points left, what you have used and when the balance
resets. The points meter in the top bar links to it.

Points **on hold** are reserved by a search that is still running: a lead search or a batch holds
its worst case when it starts and is charged only for what it delivers; the rest is released.

## What is charged

| Charged | Free |
| - | - |
| A lookup that completed — **found or not**. "Nobody matched" is a real answer. | A failure on our side or the provider's (timeout, busy, unavailable). |
| An answer served from our records, billed like a fresh one. | A refused request: invalid input, not enough points, rate limit. |
| Each lead or employee **delivered** by a search. | A search that delivers nobody; leads already delivered by the same search. |
| The Employee Finder's per-company fee, once a source answered. | People on the [do-not-contact list](https://docs.loice.ai/do-not-contact.md). |
| A **personal email** reveal that answered: a verified address, or "none found" — including an address the provider stated that our verifier did not confirm (never shown). | A personal email reveal the provider or the verifier could not answer; a person with no LinkedIn profile. |
| | A retry of the same request (never billed twice). |
| | Reading results, history, lists; adding to lists; importing; exporting lead data you already hold. |
| | ICP analysis, lead counts and previews. |

**Personal email** (Leads Search, Employee Finder, LinkedIn Finder, Lists) is looked up by the
person's LinkedIn profile and shown only when our verifier confirms the address. What your
workspace revealed is shown again on every screen for free, and never to another workspace.

Each feature page lists its own outcomes: [Leads Search](https://docs.loice.ai/leads-search.md#billing),
[Employee Finder](https://docs.loice.ai/employee-finder.md#billing), [Email Finder](https://docs.loice.ai/email-finder.md#billing),
[Lists](https://docs.loice.ai/lead-lists.md#fill-columns).

## Out of points

A paid button stays enabled. When the balance cannot cover the action, clicking it opens **Not
enough points**: what the action costs, your balance and what is missing. **Choose a plan** opens
Billing and brings you back to finish; **Not now** closes it. Nothing was charged.

A background search or batch that runs out of points stops; what it already delivered is kept and
only that is charged.


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