Key concepts

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Workspace

Your team’s space in Loice. It owns the points balance, the searches and lists, the API keys, the connected AI assistants and the do-not-contact entries. Every person belongs to one workspace. See Workspace and team.

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Points

The currency of every paid action, in the app, the API and MCP alike. Prices are shown on every paid button and under Settings → Billing → Action costs. See Plans and points.

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Search vs lookup

• A search finds people you do not know yet, by criteria — Leads Search, the Employee Finder. It runs in the background, delivers people in pages of 25 and is billed per person delivered. A workspace runs one search at a time.
• A lookup answers a question about one person you already know — find their email (Email Finder), who is behind an email (Email enrichment), their profile (LinkedIn Finder). It is billed per lookup.

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Outcomes

Every lookup ends in one of three states, and they are billed differently: Refusals before any work — invalid input, not enough points, rate limit, do-not-contact — are never billed either, and a retry of the same request is never billed twice.

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Reveal

Search results show who a person is, not their contact data. Reveal runs the Email Finder for one row. An email your workspace already revealed is shown again for free.

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Lists and enrichment runs

A list collects people from any screen and from your own imports. An enrichment run fills a missing column (email, LinkedIn profile, social profiles) for every row at once, billing each row like the single lookup and never billing the same question about the same person twice.

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Batches

Every finder screen takes a CSV (Import CSV). A batch runs in the background, de-duplicates rows, stops cleanly when points run out, and gives back your file with Loice’s columns added.